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I’ve worked with many corporate phone systems over the years. They all had several things in common: lots of features, and a very high price. More than once have I seen companies continue to use a phone system which was a bad fit for them, simply because they had invested so much time and money into the project. I knew that some day there would be a better solution.

I usually try to find free or cheap alternatives whenever possible. Phone call quality, however, is of utmost importance. Call quality tends to trump cost for me. I’ve used several Voice Over IP (VoIP) solutions in the past which sounded like “a bad cell phone” (as described by a former client). Having used expensive corporate VoIP/SIP solutions in the past, I knew that at some point there would be a solution for small businesses which was good and affordable. After installing and configuring a 3CX phone system, I think I finally have found it!

Installation Installation was a piece of cake. I downloaded the latest version of the 3CX phone system from the company’s website. The software is free unless you want some of the extra features (such as call parking, call queues, and voicemail notification on a handset). Within 10 minutes I had a working phone system with working internal extensions. I easily ordered an external phone line on a pay-per-minute basis from CallCentric. I entered the CallCentric configuration info (provided as step-by-step instructions by CallCentric) into my new 3CX phone system, and 5 minutes later I had a basic 2 line phone system with the ability to make calls internally and externally. I used some old Linksys SPA-941 IP phones for a couple of extensions. These phones were left over from a failed attempt at a cheap VoIP phone system solution in the past.  These aren’t ideal handsets to use for a production environment, but they did the trick for my proof of concept.

If you are planning on replacing or building a corporate phone system, I suggest purchasing your solution through a 3CX partner. These companies have the knowledge and experience to plan and deploy your phone system quickly and effectively. In the long run, you will still save a lot of money over a traditional phone system!

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